Frequently asked questions
Our supplements
All of our products are safely produced in Europe. Teeth Formula and Salmon Oil are produced in Sweden. The other products are produced in Germany. Our manufacturing facility uses modern technology and is approved for human supplement production.
All dogs need supplements daily - even the dogs that are healthy! The active ingredients help to prevent health issues, injuries and sickness.
The active ingredients are the substances that makes a difference for your dogs health. All active ingredients in our supplements have scientifically proven benefits.
By giving your dog supplements daily, you help to prevent health issues, sicknesses and injuries to happen in the future.
Supplements can also increase performance and improve rehabilitation for working dogs. The natural and active ingredients strengthen your dog's overall health and are a perfect complement to food from Buddy Pet Foods.
You can find all feeding recommendations on each product page.
Shipping
We ship to all countries within EU and to UK.
We always offer free shipping to all countries on order over €50.
Germany: 3,50€
Denmark: 3,50€
Finland: 3,50€
United Kingdom: 5,99€ (free shipping over 60€)
All other EU countries: 6,50€
Your first order is normally sent within 1-3 working days. If you have signed up for a subscription, your next order will be sent according to your chosen interval.
Our service
We offer flexible subscriptions to make life easier for dog owners. As a subscriber, you can change, pause or cancel at any time. As a subscriber, you can also:
✔️ Add products to your subscription
✔️ Change products in your subscription
✔️ Move forward your next delivery
✔️ Change delivery interval
Please cancel your subscription at least 7 days before your next scheduled delivery.
If you want to make a one-time purchase, you simply select "one-time purchase" when adding the product to your cart.
Remember that you always get 10% discount on every order as a subscriber!
Orders & returns
We will send you an order confirmation to your email address directly after your completed purchase.
Contact us at [email protected] and we will make sure to help you!
No problems! Just contact us at [email protected] and we will help you.
We offer a 30-day return policy to our customers. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 30-day window indicated above.
To initiate a return, please e-mail: [email protected] with the order number and reason for the return and mail the products to below address:
DreamLogistics
C/O: BuddyCare
Fanergatan 14B
566 33 HABO
Sweden
Don't forget to write your order number on your package!